Privacy Policy

Last Updated: October 2, 2026

The Healing Factory respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains the types of information that may be collected when you visit our website, book an experience, make a purchase, join our mailing list, contact us, or otherwise interact with The Healing Factory.

INFORMATION WE MAY COLLECT

When you interact with The Healing Factory, we may collect information you voluntarily provide, such as your: Name, email address, phone number, booking and appointment information, purchase information, messages or inquiries, newsletter preferences, and other information you choose to provide.

Our website and service providers may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information through cookies or similar technologies.

HOW WE USE YOUR INFORMATION

We may use your information to provide and manage appointments and services; process purchases and payments; communicate with you about bookings, purchases, inquiries, or events; send marketing communications when you have chosen to receive them; operate and improve our website and services; maintain appropriate business records; prevent fraud or misuse; and comply with applicable legal obligations.

PAYMENT INFORMATION

Payments may be processed through third-party payment processors.

The Healing Factory does not necessarily receive or store your complete payment-card information. Payment information is handled according to the policies and security practices of the payment processor used to complete your transaction.

APPOINTMENTS & INFORMATION YOU SHARE

When booking or participating in an experience, you may choose to provide personal information relevant to your appointment.

Please only provide information you are comfortable sharing and that is reasonably necessary for your experience.

The Healing Factory provides complementary wellness and spiritual services and is not a medical or mental-health provider. Information submitted through our website should not be used for medical emergencies or urgent medical or mental-health communications.

EMAIL & MARKETING

If you choose to join our mailing list or otherwise consent to receive promotional communications, we may send you information about The Healing Factory, upcoming experiences, events, products, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

You may still receive non-promotional communications related to appointments, purchases, or other transactions.

COOKIES & ANALYTICS

Our website and the third-party services that support it may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure performance, and support other website functionality.

Your browser may allow you to block or delete cookies. Some website features may not function properly if certain cookies are disabled.

THIRD-PARTY SERVICES

The Healing Factory may use third-party companies to support services such as website hosting, scheduling, payment processing, email communications, analytics, e-commerce, or other business operations.

These companies may process information according to their own privacy policies and terms.

Our website may also contain links to third-party websites. The Healing Factory is not responsible for the privacy practices or content of websites we do not control.

HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may disclose information to service providers that help us operate our business, when necessary to complete a transaction or provide a requested service, when required by law, or when reasonably necessary to protect our rights, property, customers, or others.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill legal or accounting obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

DATA SECURITY

We take reasonable measures intended to protect personal information under our control.

However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure.

CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.

If you believe a child has provided personal information through our website without appropriate authorization, please contact us.

YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the ability to request access, correction, or deletion of certain information or to exercise other privacy choices.

You may contact us to make a privacy-related request.

We may need to verify your identity before completing certain requests.

CALIFORNIA PRIVACY

California residents may have additional privacy rights under applicable California law.

Where required, eligible California residents may request information regarding certain personal information collected about them and may exercise applicable rights regarding access, correction, deletion, or the use and disclosure of that information.

The availability of particular rights depends on the law applicable to The Healing Factory and the circumstances of the request.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

CONTACT US

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

The Healing Factory
Nadia Sander
Email: info@thehealingfactory.org